We are here to support your systems long after they have passed through our stringent Quality Assurance program and are successfully commissioned at your facility. Our team provides on-going customer support that includes:
- Technical support, including
- Automation and programming troubleshooting
- On-demand issue troubleshooting
- Remote access problem resolution (if desired)
- Re-send key project documentation
- Evaluate current performance against original specifications or FAT/SAT testing results
- Retrofits, rebuilds and system expansions
- Operator training or re-training
- Efficiency improvements
- Field services
- Engineering studies for uptime efficiency, ergonomics, or other needs
- Add new technologies for compliance, energy savings, enhanced product tracking, etc.
- Install automated QA systems, including Advanced Vision Systems
- Maintenance and reliability planning
- Capital cost planning
- Replacement parts sourcing
Our team of experts is your resource for keeping an EPIC system running smoothly. Need to replace a part? We can tell you exactly what you already have and where we got it. We offer parts service that will send you the replacement parts you need at a competitive cost, and our service department offers maintenance visits as well as remote troubleshooting help.
We can also make service calls to your plant and help identify any parts that need replacement or maintenance throughout the lifecycle of your process system. Our team can assist you with anything from small maintenance issues to major repairs, re-programming or refurbishment. We support customers across a wide variety of industries, ranging from the highly hygienic pharmaceutical industry to chemical and refining facilities.
Frequently Asked Questions:
Find answers to frequent questions about EPIC and our modular design build approach. You can also learn more about our engineers and their years of industry experience.
Contact EPIC Support:
Do you need immediate assistance? Contact an EPIC support technician:
Phone: (314) 845-0077 (fastest response)
Email: [email protected]
Contact form: (Describe issue in notes) https://www.epicmodularprocess.com/contact